💼 Career Milestones

Work Achievements

Hands-on technical milestones, cloud native deployments, AI engineering, and leadership achievements parsed directly from work experience.

UST

Solution Architect I - Enterprise Solutions

Jun 2019 – Present📍 Trivandrum, India
  • ▹Led development of AI chatbot with generative and agentic AI capabilities (observability, business insights, web automation, cost analysis with MCP tools and RAG).
  • ▹Designed and developed an AI-powered Data Analytics agent with failure handling, retry logic, and improved UX for tool progress messages.
  • ▹Built and deployed a FinOps agent with Langfuse integration for cost observability, including Helm-based deployment and Dockerized packaging on AWS.
  • ▹Diagnosed and resolved production issues in a Slack-based conversational agent — fixing memory/context retention and message summarization capabilities.
  • ▹Set up CDK infrastructure for FinOps cloud resources in AWS (Astra account), following IaC best practices.
  • ▹Implemented Slack OAuth MCP for per-user credential management and integrated a Slack Remote MCP Server for seamless MCP framework communication.
  • ▹Owned end-to-end development and delivery of microservices integrated with Envoy gateway and OIDC-based authentication with Keycloak.
  • ▹Established GitHub Actions-based reusable workflows for application and infrastructure code.
  • ▹Led development of observability stacks with 200+ reusable assets; managed Agile projects, mentored teams, and drove knowledge sharing.
  • ▹Built OpenTelemetry compatible observability solutions with Helm charts, dashboards, and alerting templates for Grafana, Prometheus, Mimir, Loki, Tempo, and Keycloak on Kubernetes & GCP.
  • ▹Implemented executive and operations hierarchical/drilldown dashboards for AKS, Confluent Kafka, APM, and Linux system metrics in Grafana.
  • ▹Deployed Confluent Kafka on Kubernetes (CFK), integrated it with LDAPS, enabled RBAC, and implemented traffic routing with Istio in TLS pass-through mode.
  • ▹Supported setup of CI/CD with Jenkins and Harness for 30+ microservices and their migration from OpenShift to AKS.
  • ▹Provided solution for automated onebox deployments with ArgoCD, Argo Workflows, Helm, Jenkins, and Python.
  • ▹Developed Apache Beam Dataflow jobs in Python to ingest data from GCP Pub/Sub to MongoDB.
  • ▹Implemented DevOps environment on Azure with Terraform, Jenkins, Spinnaker, Helm, and Kubernetes (AKS).
Juniper Networks

Product Consultant 3

Feb 2019 — Jun 2019📍 Bangalore, India
  • ▹Individual technical contributor for drafting LLDs/HLDs, simulating labs on VMM, and assisting ISP customers with deployment & support in testbeds/POCs and Production.
  • ▹Executed design, validation, testing, deployment, acceptance testing, knowledge transfer, and post-installation support.
  • ▹Installed AppFormix on standalone, Kubernetes, and VMware ESXi platforms.
  • ▹Installed Contrail HealthBot in a multi-node environment using Docker Swarm.
  • ▹Contributed to internal GIT Wiki with guides on installing HealthBot, AppFormix, and Contrail Networking in OpenStack environments.
  • ▹Worked on JunOS Space/ServiceNow project fixing incident generation and SFTP access issues, and upgraded AI scripts on SRX.
Mphasis Ltd

Sr. Principal Infrastructure Engineer

Sep 2016 — Jan 2019📍 Chennai, India
  • ▹Led a team of 10+ members, managing task assignments, activity reports, performance ratings, and nominations — team contributed 40+ SOPs, 50+ client appreciations, and 20+ monthly awards.
  • ▹Implemented LAN & WLAN setups of 50+ sites in APJ & EMEA with varying scopes (new setups, migrations, split-up & mergers, decommissioning).
  • ▹Developed Python-based scripts/tools (CLI & GUI using Paramiko, Netmiko, Tkinter, Kivy) for day-to-day tasks: configuration templates, CMDB audits, bulk DNS/ping, and regex config pattern search.
  • ▹Utilized multithreading and multiprocessing in Python code to accelerate network script execution time.
  • ▹Automated SSH hardening on 3K+ HP Comware devices and TACACS domain/server migration for 5K+ HP Comware/Cisco IOS devices.
  • ▹Conducted upskilling sessions on Python for network automation, Linux for networking, NETCONF, and OpenStack administration.
HCL Technologies

Sr. Analyst

Mar 2015 — Aug 2016📍 Chennai, India
  • ▹Global IT Networks Business Onboarding team: network design, implementation, and project coordination for business expansion, redesign, and migrations.
  • ▹Designed end-to-end networks, prepared RFPs, HLDs, LLDs in Visio, and BOMs for LAN/WLAN/WAN inventory and links.
  • ▹Implemented Microsoft Azure ExpressRoute setups, IPsec (Client-to-Site / Site-to-Site) / MPLS L3 VPNs, and shared/dedicated LANs.
  • ▹Installed and configured new Cisco IOS and Juniper JunOS EX/MX devices, setting up OSPF and BGP routing protocols.
BRT India

Sr. Network Engineer

May 2013 — Mar 2015📍 Chennai, India
  • ▹Prepared low-level designs (LLDs) with firm architectural quotes for enterprise LAN/WAN deployments and MPLS provider integrations.
  • ▹Followed ITIL change management processes for adding VLANs, VRFs, and IP VPN routes towards shared internet gateways.
  • ▹Provisioned Cisco and Juniper routing and switching equipment with OSPF and BGP configurations, providing handover and UAT to global NOC.
Sutherland Global Services

Sr. Consultant

Feb 2012 — Sep 2012📍 Cochin, India
  • ▹Delivered Tier-3 technical escalation support over phone, chat, and remote desktop for complex enterprise networking devices, links, and system peripherals.
  • ▹Configured network router port forwarding, NAT, and remote access protocols to troubleshoot CCTV, system services, and device connectivity.
  • ▹Diagnosed and resolved advanced operating system errors, software networking configurations, and application protocols.
CSS Corp

Sr. Support Engineer

Mar 2011 — Feb 2012📍 Chennai, India
  • ▹Provided technical assistance for VoIP gateway installations, VoIP adapter line provisioning, audio packet routing, and call completion troubleshooting.
  • ▹Configured and resolved connectivity issues on network modems, routers, VoIP devices, and enterprise telecommunications equipment for US & Canada clients.
  • ▹Maintained 100% CSAT ratings while meeting SLA requirements on incoming enterprise technical escalations.
Gecom

Sr. Project Engineer

Jan 2010 — Jan 2011📍 Bahrain
  • ▹Site survey, installation, commissioning, documentation, maintenance, and support for modems/routers/WAPs/switches, PBX, CCTVs/DVRs, biometric infra, and Clipsal C-Bus intelligent lighting automation.
  • ▹Orchestrated Clipsal C-Bus intelligent lighting automation wiring and switch event programming for Ministry projects and World Trade Center maintenance.
  • ▹Deployed CCTV & Security Panel systems at ATMs and bank premises.